The Social Security Administration (SSA) has made changes to its recently announced identity proofing requirements, now stating the in-person identity verification would not apply to Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI), or Medicare claims.

In a statement released March 18, SSA announced new security measures that would enforce protective identity verification procedures to those applying for disability insurance. Originally, SSA announced it would be enforcing digital identify verification and in-person identity verification. More importantly, it was publicly announced that those unable to use their “my Social Security” account would be allowed to begin their claim via telephone, however, the claim would not be completed until their identity was verified in person.

An in-person requirement would undoubtedly cause challenges for the multitude of Americans applying for disability insurance. Partner, Kristi Reppel says, “Some district offices serve large areas and not everyone lives in close proximity to one, making access to location difficult.” Additionally, applicants would also have to endure physical challenges. Reppel says, “Some may not be able to leave their home because of their disability, or because of their disability, they may not be able to wait in line at local offices, as they may have issues with sitting, standing and being in crowds or in public in general.”

As of March 26, this requirement has since been updated, and the new policy start date has been extended by two weeks. In a new statement, the agency said, “Beginning April 14, 2025, individuals applying for SSDI, Medicare, or SSI who cannot use a personal “my Social Security” account can complete their claim entirely over the telephone without the need to come into an office.”

When asked about why she thinks SSA reversed their original requirement, Reppel says, “The change really came about after SSA made contact with stakeholders. That includes organizations like NADR and NOSSCR who highlighted the challenges that in-person verification brought to disabled Claimants.”

The updated requirement will now safeguard applicants, especially those who would experience difficulties with transportation or technology. “There are many transportation issues, including lack of public transportation, inability to use public transportation because of their disabilities, not having a car, not having gas money, not having someone to drive them,” Reppel says. SSA announced that the updates align with their intentions to provide better customer service. With more SSA news and developments continuing to unfold, a significant update such as this one demonstrates the impact of advocacy and the importance of disability representatives, constantly supporting those navigating the Social Security process.

For the official release and update from SSA, please click here.